Support Contract
Support Contract
INC prides itself with working with the industry’s leading products and manufacturers, constantly making sure our service team receives ongoing training and education on the latest emerging technologies, to guarantee that your equipment is in the best possible hands. We are continuously developing to ensure a rapid troubleshooting and fast problem resolution, whenever your broadcast hardware and software systems may need monitoring, planned maintenance, software upgrades or enhancements.
At INC, we offer support contracts (SLA), which can be customized, to meet our client’s specific needs and to maintain the smooth running of their systems.
A Typical SLA would include
- Advanced Exchange of faulty parts
- Telephone Support & Troubleshooting
- Remote Diagnose
- Field support where needed
- Software updates
- Preventive Maintenance & System Regular Health Check up
- Resident Support Engineers if requested by the client
Service Pro
We supply our clients with spare parts replacements as well as onsite inspection and repair services when a fault occurs.
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Training
At INC, we are known to bring that little bit extra to the business of systems integration, this applies to every project we undertake, irrespective of the size or the complexity of the job, and has been an essential factor in our steady and continuous growth. While our focus is always to be responsible for the complete supply and installation in order to deliver a fully functional system with state of the art performance, we understand our job is not complete until we also provide training for your staff responsible for the operation and technical support of your new systems.Read more
Certifications
On top of the Hands On experience our engineers gained over many years of projects implementation and delivery, member of our delivery team are certified by some of the elite broadcast equipment manufacturers and solution providers Read more
Projects
